Fax Your Rx or Upload Your Sleep Study
We Provide Many Convenient Ways to Submit Your Prescription:
Note: Under HIPAA regulations, you have a right to request a prescription from your physician. If you have difficulty accessing your prescription, please contact our Customer Service team for assistance.
** A prescription or supporting documentation must be submitted and accepted before any medical supplies order is considered complete and the equipment is provided to the customer. **
Upload Your Sleep Study
Prescriptions can be written by any of the following licensed professionals: MD (medical doctor), PCP (Primary Care Physician), Psychiatrist, Dentist, Doctor of Osteopathy, Physician's Assistant, Nurse Practitioner, or Naturopathic Physician. Prescriptions from Chiropractors, Optometrists, Podiatrists, and Psychologists are not acceptable unless the prescriber is also a licensed MD or DO.
Prescriptions are generally provided on a doctor's prescription pad, doctor’s office letterhead, or printed prescription form. All prescriptions must contain your doctor's signature, your doctor's contact information, the patient's full name, and a description of the therapy prescribed. If necessary, based on the therapy prescribed, we will set your CPAP/BiLevel machine to the recommended settings.
Generally, if your primary residence is outside the United States and you have a prescription from your doctor in that country, it should be valid for your purchase as long as it meets the requirements outlined above. If you are unsure if your prescription is valid we would be happy to review it to ensure that it meets current FDA regulations for your purchase.
No. In most cases, we can accept prescriptions written in any language. In certain circumstances, we may request a certified translation be provided in English. We will inform you, after reviewing your prescription, if this is the case.
Once we have your prescription on file, we will keep it for all future orders. You do not need to send a new prescription every time you order. If we have your prescription on file, please note it in the comments section upon placing an order online or inform the sales representative on phone orders. If your required therapy has changed since your original prescription, please update your account or provide the new prescription to our team.
Generally, prescriptions for CPAP are valid for life so your prescription will qualify regardless of how old it is. If you are unsure if your prescription is valid, we would be happy to review it to ensure that it meets current FDA guidelines for purchase.
If you do not have a copy of your prescription available, we're happy to help. Based on the information you provide, our team will contact your doctor on your behalf to request one. Please provide us with the following information via fax, phone, or email:
• Your Name
• Your Date of Birth (required by most doctor's offices for verification purposes)
• Last Four Digits of Your SSN (required by most doctor's offices for verification purposes)
• Your Doctor's Name
• Your Doctor's Contact Information
• Your Order Number or a List of the Items You Intend to Order
Note: It may delay the process if we have to obtain the prescription on your behalf from your doctor or physician. Based on experience, the process is generally expedited if the patient themselves contacts the office and requests a prescription to be sent.